Warranty policy
Last updated: [CONFIRM: date you approve this policy]
This page explains what Surya Computers covers after a repair, installation or sale, and what isn't covered. Your bill states the warranty period for each item. If anything on the bill differs from this page, the bill applies.
Repairs and replaced parts
| Item | Warranty |
|---|---|
| Laptop screens | [CONFIRM: period] |
| Laptop batteries | [CONFIRM: period] |
| Keyboards | [CONFIRM: period] |
| Adapters and chargers | [CONFIRM: period] |
| Motherboard / chip-level repair | [CONFIRM: period], for the same fault |
| RAM, SSD and hard disks | As per manufacturer, handled through us |
| Software work (Windows, virus removal) | [CONFIRM: days] days, for the same problem |
Products sold
- New laptops, desktops and accessories: manufacturer's warranty. We help you raise warranty claims.
- Refurbished laptops and desktops: [CONFIRM: shop warranty period and what it covers].
- CCTV cameras, recorders and hard disks: manufacturer's warranty, claimed through us.
- CCTV installation work (cabling, connectors, setup): [CONFIRM: period].
What isn't covered
- Physical damage after handover: drops, cracks, pressure on the screen
- Liquid spills after handover
- Damage from power surges or lightning where no surge protection or UPS was used
- Repairs or opening by anyone else after our work
- Software problems caused by new installations, viruses or updates after handover
- Consumables: toner, ink, printer heads after normal wear
How to make a claim
- Bring the device and your bill to the shop, or call +91 95129 15959.
- We check whether the problem is the same fault or part we repaired.
- If covered, we repair or replace at no charge. If not, we tell you why and quote before doing any work.
Questions about this policy: kd.suryacomputer@gmail.com.